Help center
Frequently asked questions.
Everything you need to know about ordering, delivery, caring for your living trays, and payments. Can't find your answer? We're one message away.
Ordering & Delivery
How fresh are the microgreens when they arrive?
Your tray is planted after you order — it isn't pre-grown and sitting in a warehouse. It's delivered alive, typically 4–5 days after planting, so you're harvesting at peak freshness right off your countertop.
What delivery area do you cover?
We deliver within 18 miles of our Oldsmar, FL farm, on Tuesdays, Fridays, and Sundays. Delivery is free within 6 miles, free with 2+ trays up to 10 miles, and free with 4+ trays up to 18 miles. Otherwise it's a flat $5. See the full delivery details.
What if I'm not home for delivery?
We'll text ahead to coordinate a time that works for you. If you're not home when we arrive, we'll leave your tray in a shaded spot by your door so it stays cool and alive.
Is there a minimum order?
No minimum — order as few or as many trays as you'd like.
Product & Safety
Are these pesticide-free?
Yes. We grow with clean water, clean growing trays, and no pesticides — nothing else added.
Are your seeds non-GMO?
Yes, sourced from reputable non-GMO suppliers.
How do I care for a living tray once it arrives?
Keep it on your countertop in indirect light, water as needed, and harvest only what you need with scissors — the rest keeps growing. Full instructions are on our Living Care page.
How long does a living tray last?
Because it's alive and still growing, it stays fresh far longer than pre-cut microgreens — most customers harvest from a single tray over several days to a couple of weeks.
Do you sanitize your trays and equipment?
Yes. All reusable growing trays are washed and sanitized before every new crop as part of our standard process — see our "Cleaned & Sanitized Before Every Grow" section on the homepage.
Payments & Guarantee
Is checkout secure?
Yes, all payments are processed through secure, encrypted checkout.
What if my tray arrives damaged or I'm not satisfied?
Let us know within 24 hours of delivery and we'll make it right — replacement or refund, no hassle. Reach us any time on the contact page.
Can I cancel or change an order?
Contact us before your tray is planted — normally within an hour of ordering — and we can cancel and refund. Refund speed depends on Stripe's processing policy.
Do you offer a subscription?
Subscriptions are coming soon — reach out if you'd like to be notified.
